Refund & Return Policy for HockeyAF
Please review our policy before you make any purchase on the website. We want to ensure you understand the process. Please also make sure you double check the customization you provide us for your products.
At HockeyAF, we strive to ensure our products are perfectly crafted to your specific requirements and in a timely manner. That being said, we have a 24 hour cancellation policy when it comes to our custom items. If you contact us before 24 hours, we can halt the production of your custom item. After 24 hours, we can not guarantee the cancellation, as the item will have gone through our production process. Items will not be able to be refunded after this 24 hour window.
- All Custom Products are guaranteed to be free from defects in workmanship or material under normal use for a period of 60 days from date of purchase.
- If any item that is claimed to be defective within this time, we will repair or replace the product or component if it is determined that the defect existed at the time of manufacture or developed under normal use. Please note that not all Hooded blankets have the exact color schemes as the labeled teams, some options may appear slightly different in appearance. This does not reflect a defect, so there will be no refunds if colors are not exactly accurate. If there is bleeding in the colors, this would be deemed defective.
- No returns or exchanges will be accepted if merchandise was custom produced, including custom size, custom color, custom printed or custom built supplies or equipment.
- Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
- Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org so we can arrange the transfer.
- Shipping: To return your product, please contact the support to for instructions on how to do so.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.